FAQ

Locate “Mize Connect” on your smart phone in the App Store or click HERE to scan this QR Code to download. 

Launch the app and click "Please Register". Fill the requested information fields and click "Sign Up" to continue. Information should match what you provided your employer. Refer to the "New Employee Portal account has been created" email from .

The email and phone number you use to register should be what you provided your employer. Refer to the "New Employee Portal account has been created for Mize Connect" email from or contact your manager/payroll administrator.

A verification code is an authentication method used to verify your identity. A code will be sent to both your email and phone from the app that were used to register.

If you did not receive the "Your verification code" email from email in your inbox or spam folder, please click "Resend Code". If you are still having issues with this after resending the code please go back to registration and ensure you typed the email correctly.

If your verification code did not send please click "Resend Code" which will send another code to the phone number used for registration. If you are still having issues with this after resending the code please go back to registration and ensure you typed the phone number correctly.

If you receive this message, the app could not validate the information when compared to the payroll database. Click "OK" and correct the requested information. If the issue persists please contact your manager/payroll administrator to verify your information in the payroll system.

Launch Mize Connect to get the main login screen. If you have already registered enter the email you registered with and then enter the password created during registration and click the "Login" button. If you are having difficulties logging in please ensure you are entering the proper credentials. 

Once in the app, on the main page, click the question mark icon and look for the option "Log Out". The system will also automatically log you out after inactivity.

Once in the app, on the main page, click the question mark icon and select the option "Change Password". Type the current password for the account, and in the next two fields type the new password. Keep in mind the "New Password" field needs to be the same as the "Repeat New Password" field.

You cannot change the email for the account through the app. Please contact your manager/payroll administrator with your employer, to make email changes.

Locate the email that was used for the "New Employee Portal account has been created for Mize Connect" from . This is the email on file with your employer. If you cannot locate the email, contact your manager/payroll administrator with your employer.

If you forgot your password, locate the "Forgot Password" text under the login button and click it. From there you will be prompted to enter the email for the app and the verification code. Once done you will be able to set a new password.

The app allows employees to review and download pay statements, W-2s, and 1095s, as well as update key information like address, phone number, and direct deposit details. 

In the main payroll section, look for the button labeled "Update" under the profile information box and select it. Enter your password. Edit to correct address and phone number information. Once complete click the "Save Edit's" button.

To prevent issues during registration and managing your account/payroll information the email, first name, and last name fields have been disabled. Please contact your manager/payroll administrator with your employer for these changes.

In the payroll tab below the profile and direct deposits, click "Add Direct Deposit Account". Enter your password and proceed. You will be prompted to enter the appropriate direct deposit information for your new account. Once completed, click the "Save New Account" button. Any payroll changes or additions may take up to 48 hours to reflect on the account, with this in mind please ensure you have the proper information added before any processing deadlines.

Flat Amount: A fixed sum deposited into a designated account each pay period from your net paycheck.

% of Gross Earnings: A percentage of your gross income (before taxes and deductions) deposited into a designated account.

% of Net Pay: A percentage of your net income (after taxes and deductions) deposited into a designated account.

% of Remaining Net: A percentage of your remaining net income, after other direct deposits have been made, deposited into a designated account.

Entire/Remainder: The entire net income, or the remainder after other deposits, deposited into a designated account. Only one of these types of accounts can be active at a time.

Under the profile section, click the small teal ball or "gear" icon within the shown direct deposit on the right hand side. Enter your password and proceed. From here you are able to adjust the calculation method and/or amount to your liking and remove the direct deposit account by clicking the "Remove Account" button.

Any payroll changes or additions may take up to 48 hours to reflect on the account.

It is important to note, any change done to payroll information can take up to 48 hours to reflect on the account. Check back to verify the update. Any payroll changes or additions may take up to 48 hours to reflect on the account, with this in mind please ensure you have the proper information added before any processing deadlines.

Once logged in click the question mark icon at the top right and click the "Add Company" button. Enter your date of birth, the last 4 digits of your ssn and click the "Verify" button.

When registering for Mize Connect, it will pull in data for all the employers you have worked for that Mize is the payroll provider. Please click the toggle button next to the company name on the Payroll screen to switch an employer.  

To select a pay statement of a specific date scroll down past the summary box. Tap this field and the pay statement summary box will update with its information. 

In the summary box and click "Download Pay Statement". From the screen with the pay stub in full view, click icon box with an upward arrow and in the drop list, click "Save to files". Once in the next screen click save and the file should save to your phones "downloads" folder.

If you are able to select a pay statement (most likely the most recent pay statement) but are unable to download it, please note that pay statements may take up to 24 hours to display.

If you worked at more than one business entity for your employer you may receive multiple pay statements with the same check date due to the company structure.

A W-2 form is an official tax document that U.S. employers provide to employees, summarizing the employee's annual wages and the taxes withheld from their paycheck. It includes federal, state, and other taxes, and is used by employees to file their tax returns.

A 1095 form is a tax document that reports information about health insurance coverage. If you did not have Health coverage offered from your employer, you will not have a form

Click the field labeled "Year" and select the year in the drop down you want to download. Once selected click either the "Download W2" button or the "Download 1095" button depending on which form you intend to download. The W2 or 1095 will display. Scroll or swipe to the side to see more than one business entity document.

From the Download W2 or Download 1095 screen, scroll through the document from left to right, any other business entities you are a part of will appear as a separate document that appears on the right of the first document.

Employees can access Early Wage Access (EWA) directly through ZayZoon, if your employer has signed up for this service. ZayZoon is integrated with Mize for automatic payroll deductions. 

Employers who prefer a different EWA vendor have the option to opt out of the ZayZoon service.

Yes, when using the service the amount specified will be pulled from your paycheck for the hours already worked as a direct deposit.

On the main screen after a successful login, locate the "Advance Pay" button and click it. On the next screen click the button "ZayZoon". Once in this page scroll all the way to the bottom until you get to the "Frequently Asked Questions" portion. From here you can select each question to reveal the answers for ZayZoon.

Benalign offers employees access to additional insurance and perks, including discounts through a Consumer Perks Program, a marketplace with over 20 non-traditional benefits tailored to lifestyle needs, and affordable telehealth options. Including the My Pocket Storage solution provides easy access to benefit summaries, ID cards, and loyalty cards.

No, the service does not come out of your paycheck though you will be asked to set up a payment option when you start using Benalign's services.

In the main Benalign Hub screen, click the box labeled "Resources & Support". From here you will be taken to a chat room where you can get answers for any questions regarding Benalign and their services.

Yes, Benalign benefits should remain after leaving your employer.

Yes, there is a 24 hour waiting period after you receive the initial registration email.